Health Choice

As a participant in the HealthChoice Care Management program, members have the right:

To be treated with respect, dignity, consideration, and compassion.
To be informed about services and options available to them.
To receive care management services free of discrimination on the basis of race, color, sex/gender, ethnicity, national origin, religion, age, class, sexual orientation, physical or mental ability.
To reach an agreement with their care management about the frequency of contact they have either in person or over the phone.
To have input into the care management plan.
To refuse treatment or services, including care management services and the implications of such refusal relating to benefits eligibility and/or health outcomes.
To use end of life and advance care directives.
To receive notification and a rationale when care management services are changed or terminated.
To withdraw their voluntary consent to participate in care management.
To have their medical records and care management records be treated confidentially.
To file a complaint regarding the HealthChoice Care Management program by contacting customer service.

To accurately and completely disclose relevant information and notify HealthChoice Care Management of any changes.
To become involved in individually specific health care decisions.
To work collaboratively with HealthChoice Care Management in developing goals and implementing interventions to manage their condition.
To work collaboratively with health care providers in developing and carrying out agreed-upon treatment plans.
To make a good-faith effort to maximize healthy habits, such as exercising, not smoking and eating a healthy diet.
To abide by the administrative and operational procedures of the HealthChoice Care Management program.
To participate as much as they are able in creating a plan for care management.
To let their care coordinator know any concerns they have about their care management plan or changes in their needs.
To make and keep appointments to the best of their ability, or if possible to phone to cancel or change an appointment time.
To stay in communication with their care coordinator by informing him/her of changes in address or phone number and responding to the care coordinator’s calls or letters to the best of their ability.